Customer Service Agent

Job description

As Customer Service Agent you’re a brand ambassador, creating a positive customer experience, offering efficient and high-quality service. You interact with our customers with a passionate, hands-on and accurate approach. You will be part of the CS team, reporting into the Customer Service Team Lead. 

 

Your responsibilities:

  • Act as the primary point of contact with customers via phone and email;
  • Provide customer care on Social Media channels;
  • Work closely with the Production Department to communicate product feedback and updates;
  • Understand cross-functional processes and how they link to our customer experience (e.g.: logistics and wholesale);
  • Process returns;
  • Remain up to date with changes to our product assortment;
  • Actively seek continuous improvement opportunities and implement these together with our E-commerce team;

Requirements

  • HBO level;
  • Experience in similar or another type of service role is a plus;
  • Excellent communicator in Dutch and English (written and verbal) and able to use the brand's tone of voice in an appropriate manner;
  • Available for the full period from week 45 until week 5, for 28-32 hours a week, also during weekends and on Black Friday (November 29) from 10:00 tot 22:00
  • Demonstrate a strong focus on the customer, a proactive approach and a problem-solving mentality;
  • Experience in Zendesk or other customer service platforms is a plus;

   

 

At Daily Paper we offer employees to be part of our internationally, fast-growing brand. In this environment you can make a difference and develop yourself. Our team is young, passionate and creative. We’re committed to world domination, therefore looking for ambitious people that would like to join our family to achieve this goal!