Supervisor (Key Holder)

With an ability to unite global communities across borders, Daily Paper is more than a clothing brand. Through creativity, fashion and education, we aim to inspire young adults and set an example of giving back. Daily Paper has attracted a tribe of multidisciplinary creatives and cultivated a community of individuals who celebrate their own roots and champion inclusivity. The diverse and deep-rooted diaspora culture is the bedrock of our brand, echoing in every collection - and always portrayed through the lens of the youth.

Role:

We are looking for a Supervisor (Key Holder) for our London store. You must be available for at least 32 hours per week. As a Supervisor, you act as both a Daily Paper brand ambassador and a supporting leader within the store team. You are trusted to open and close the store, oversee daily operations, and ensure the team maintains the highest standards of customer service. With your proactive and positive attitude, you inspire colleagues and deliver a seamless shopping experience to our customers. You are a hard worker who thrives in a retail environment and takes responsibility for smooth store operations, always aiming to exceed expectations.

Your responsibilities:

• Act as the face of Daily Paper, promoting our brand’s image in a positive and professional way.

• Take responsibility as key holder: open and close the store and ensure all operational standards are met.

• Supervise and support the store team during shifts, providing guidance when needed.

• Advise customers in an optimal and precise manner on the product, quality, style, and ongoing promos.

• Build and maintain strong customer relationships and answer questions in a helpful way.

• Aim to reach sales targets and motivate the team to exceed them.

• Ensure in-store VM reflects the brand identity.

• Oversee stockroom organization and make sure inventory is well maintained.

• Carry out additional tasks when required, supporting the Store Manager and Assistant Store Manager, in driving store performance.

• Minimum of 1 year of retail experience, preferably in a supervisory or key holder role.

• Strong customer service and communication skills.

• Ability to lead by example and motivate a team.

• Flexible availability, including evenings, weekends, and holidays.

• Reliable and trustworthy, with a strong sense of responsibility.

• Familiarity with fashion or lifestyle retail is a plus.

• Fluent in English (spoken and written); additional languages are an advantage.